What we do
Service-Hack is for hard-working heroes of the in-house CX Profession. A space where we unite, share, and collaborate to deliver great customer experiences and organisational success.
ONLINE COMMUNITY
- Global Community passionate about the future of CX
- Specialist bubbles and deeper connections
Key topics discussion on the latest Technology, Maturing CX in business, and best practice
Sharing of knowledge, skills, and experience
LEARNING, TOOLS & RESOURCES
Downloadable templates and practical assets
- Best practice models and methodologies
- Maturity Frameworks
- Case studies and shared resources for inspiration
Free and Subsidised Courses
SUPPORT & GUIDANCE
Discuss and evaluate service providers with peers
How to leverage technology such as AI, Insight and Customer Service Tools
- Coaching for hands-on support
- Customer Experience Maturity assessment – How customer centric is your organisation?
Who Will Get Value
CX Leaders
Fresh-thinking, practical guidance, and connections with like-mind leaders to mature your team’s capabilities
CX Transformation
Evolve, transform or step-change CX for your business. Learn about technology, best practice, and navigating change for results
Service Designers
Connection for external inspiration. Sharing knowledge, tools & experiences with other Designers
Customer Service Leaders
Drive service experiences through incredible conversations, leverage the latest technology and make service a revenue driver
Content Designers
Best practice, case studies and practical templates to guardrail and orientate customer experience
Product & UX Designers
Plug-in to a passionate community delivering on customer needs and human centric end-to-end experiences
Communication Specialist
Learn and share with design thinking wordsmiths who narrate whole customer experiences
Insight & VOC Specialist
Truth hunters, holding up the mirror and empowering organisations to think ‘outside in’
Behavioural Scientists
Beyond the nudge, curious designers sharing the truth behind human behaviour
Your Experience
Every Service-Hack experience is different. You’re in the driving seat, you can go at your pace in way a that’s most valuable to you. Some typical experiences include:
Absorb &
Familiarise
Getting used to the space, your surroundings and fellow Service-Hackers:
- Read, Listen and learn from other community members
- Checkout topics and spaces you’re interested in
- Listen to Webinars
- Download assets to help with your tasks and interests
- Start to engage with people – this is when the fun really starts
Community - Collaboration, Contribution & Learning
The core of our Service-Hack community for shared contribution and shared gain:
- Engage in whole community chats & discussions with key topics and trends
- Attend online co-creative events
- Take part in Service-Hacks evaluating the best technology & services in CX World
Join a Specialist Bubble
Join a small group of professionals who share interests and perspectives from different industries:
- All Service-Hackers have the option to join a bubble
- Matched based on interests, skills & experience
- Cross-Industry & Sector and diverse backgrounds
- Deeper collaboration & relationships
- Assured space free from competition
Problems We Solve
01
CX can feel academic and inaccessibly lofty
- Distance between best practice vs real life business feels distant
- The path forward isn’t always clear
02
Practical support is limited or expensive
- CX Professionals often feel isolated
- Its time consuming creating stuff from scratch
Meaningful day-to-day professional support is high investment and inaccessible
03
Finding external support is painful
Sourcing external support is time-consuming and high effort process
It’s hard to find objective or peer feedback on B2B service providers that you can trust
Why we exist
Who does Service-Hack exist?
We’re designing the future of the Customer Experience industry.
We crash thought leadership with our community of people that do. Our community helps businesses cut through and win through human-centric products & services.
A creative and practical space to connect, support and curate moments of genuine collaboration to progress what we love.
Learning, Tools &Resources
- Downloadable templates & practical assets for day-to-day value
- Best practice models and methodologies to help you & your teams
- Free & Subsidised Courses
Learning, Tools &Resources
- Downloadable templates & practical assets for day-to-day value
- Best practice models and methodologies to help you & your teams
- Free & Subsidised Courses
Peer-Recommeded Support & Coaching
- Space to discuss and evaluate B2B Service Providers to help mature in-house CX Designs
- How best to leverage technology& external technology
- One-to-One Coaching for individual support & guidance
- Consultation for CX Leaders and functions to mature their teams capability.
Service-Hack Culture
We celebrate & grow together
We celebrate fellow Service-Hackers when they win big or small.
We live in ‘IRL’ CX
We leverage the best minds in the world and crash best practice & thought leadership against the ‘in real-life’ experience of in-house CX professionals.
We fail & we learn
We value learning over presenting perfection. We love real stories, experience and the value of application and having a go!
We evaluate with balance
We evaluate ourselves, other people’s work, and businesses with a spirit of growth and progress. We don’t destroy.
We add value to the world & each other
Our focus is value we create and can construct with our collective skills.
We do what’s never been done
We lead CX and fly the flag of the future – proud of our profession and progress.
